Frequently Asked Questions

Living Social Deals 

1.  How much does shipping cost?

Shipping is a flat rate of $12.99 Australia wide per voucher code. So if you buy a 10 decal voucher or a 4 decal voucher, the postage is a flat rate. 

2. When can I redeem the vouchers?

The vouchers can be redeemed from the 5th January 2012, as per the terms on LivingSocial. 

3. When I try to redeeme the voucher, it says code is invalid?

This can happen if you are trying to redeem it before redemmtion start date on the voucher or if you used it at the checkout and cancelled the order and tried again. In the latter happened, email us your voucher code and we will reset it for you. 

4. Which wall decals can I choose from?

You can redeem the voucher with the complete range on our website. 

5. Can I use multiple coupon codes per order?

Only one coupon code can be used per order. 

6. I don't know how to use paypal pr prefer to use my credit or debit card?

You don't need a paypal account to checkout with paypal. You can use your credit or debit card as you normally would. To do that, click on checkout with paypal and then click on "Don't have a paypal account? Pay with your credit or debit card". 

This will display the option to enter your credit card details. 

How are my products sent and how much does it cost?

We send all of our orders through Australia Post or E-go courier. If no one is home at the time of attempted delivery your letter box will be carded and you can then call to arrange re-collection or will be left at the door.

Unless stated otherwise, our delivery charge is a flat fee of $12.99 per order anywhere in Australia. Your delivery charges and total order amount are shown in the check out flow on the “summary” page. If you are in NZ, the postage is A$22. If you are outside Australia & NZ, contact us and we can let you know your postage cost based on your location. 

How long will it take to receive my order?

Orders placed before 12pm AEST weekdays will be despatched within 4-24 working days and depending on where are you are located, delivery may take anywhere between 3 - 5 working days. Look at our delivery time frame chart for January 2012. 

What is the Return Policy?

If you have received faulty or damaged products, please contact us via our website and we will arrange the return from you, as well as a full refund of the products. Subject to our acceptance of the existence of any fault in relation to any item, we will credit your credit card, including shipping costs for delivery and, if applicable, return of the faulty item.

At times there may be delays in crediting your credit card which are caused by the issuing bank. Please contact us if you have not received your credit within 21 days.

How do I organise a Return?

You must contact us first by replying to your shipping confirmation email. All orders must be shipped back in its original packaging and the packaging must not be defaced in any way or a return will not be issued. All returns must be accompanied by a note with your order details, including your order number, email address and PayPal transaction ID.

We will then provide you with our return address, where the return items will be inspected to see if you qualify for a return. 21 working days must be allowed for return and inspection before refunds are issued. 

Can I modify an order?

An order can be modified as long as it has not be sent to the warehouse for processing. Email us at hello@zanzino.com immediately to organise the change. Once the order has been despatched it cannot be changed.